Location: Coventry
Salary: £17,748 per annum

Are you passionate about talking to and helping customers?

Are you looking for a organisation that truly cares about its customers and staff?

We are looking for customer focused individuals who thrive off providing an exceptional service, in a fast paced environment where every day is different!

We have an exceptional reputation for excellent customer service and putting members and our contact centre provides a first point of contact for our customers. This is truly at the heart of our business!

Your main responsibilities start with taking calls from our customers, helping them with their enquiry and ensuring they receive a world class service. Calls can range from balance enquiries to opening a new account for them.

Once you are confident with the elements of the role you will progress through a structured accreditation programme, enabling you to deal with more complex situations whilst developing yourself and potentially your career.

Start date is the 8th January followed by a 6 week thorough training programme

You will be required to work flexibly across the following hours:

  • 8am to 8pm Monday to Friday
  • 9am to 5pm Saturday
  • 10am to 4pm Sunday

About you:

  • Experience of work within a customer service environment
  • Work well in a fast paced environment
  • Flexible attitude to support and work within a team
  • Strong communication skills and attention to detail
  • You have the ability to problem solve
  • Dedicated, professional and committed
  • Want to find out more about the role?

We’re holding an open evening on Tuesday 21st November 5.30pm to 7.00pm

It’ll be an excellent opportunity for you to speak to team representatives to find out more about the role, you’ll also get a tour of the area so you can see what our Fantastic working environment is like and then if you’d like to apply you’ll have the opportunity to do this during your session.


You can book a slot to join us in Cooper House between 5.30pm and 7.30pm on the evening.

So if you’re interested in attending, or know somebody else who is, please send us an email to let us know which of the following timeslots you’d like to meet us in.

(5.30pm – 6pm, 6pm – 6.30pm, 6.30pm – 7pm or 7pm – 7.30pm – please quote “open evening” in the subject)

Venue and parking

The event will be held at:

Cooper House

Cross Point Business Park,

Coventry CV2 2UU

If you’re driving to Walsgrave, there will be car parking spaces available. You’ll just need to park in the large car park on the left, opposite Cooper House (signposted on entrance).


If you are interested in this role, please contact

Abbie Styles01244 746433abbie.styles@mattburtonassociates.co.uk