Our client is the second largest Building Society in the UK and is focused on one thing: “Putting members first in everything they do”. The Society has been awarded Gold Status by Investors in People.
Our client tasked MBA to implement a bespoke, multi-faceted and ongoing resourcing solution across the Society’s Contact Centres, Savings and Lending Operations, Intermediary Support and Branch Network.
The MBA Solution
- Onsite company research to fully understand company culture, values and ethos
- Account Manager with a team of dedicated Resourcers
- Dedicated white labelled telephony solution
- Fully branded, premium advertising across all major job boards with geographical job board sponsorship
- Fortnightly geo-demographically targeted HTML mailshots.
- Proprietary ownership of candidate database
- Ongoing talent pool development and management
- Management of the first stage telephone interview process
- Creation of a bespoke online testing suite
- Full candidate management and on-boarding programme that ensures each and every candidate receives excellent service and an experience in line with the clients core values.